Business Accelerator Suite
Advanced Tools for Serious Business Builders
Business Accelerator Suite (BAS) is a premium upgrade designed for Brand Partners who want deeper insights, stronger team engagement, and more powerful sharing tools. While USANA Connect provides essential sharing and content access for all Brand Partners, BAS delivers expanded reporting, advanced functionality, and enhanced tools to help leaders build and scale more effectively.
What BAS Unlocks
BAS equips you with tools that go beyond basic sharing—giving you greater visibility, control, and efficiency.
- Expanded Report Access
Unlock additional reports that provide deeper insight into your business activity and performance. - Advanced Reporting Functionality
Analyze trends, track engagement, and make more informed decisions using enhanced reporting tools. - Share-Ready Keyboards in Messaging Apps
Quickly access and share approved content directly from supported messaging apps—without leaving the conversation. - Team Vaults
Share curated content with your team, support consistent messaging, and track engagement in one centralized space. - AI‑Assisted Messaging Suggestions
Receive intelligent messaging suggestions when sharing assets to help streamline and enhance communication. - Expanded Personal Landing Sites
Access enhanced landing site options to support branding, outreach, and business growth. - Zoom Pro License
Connect with prospects and teams using a Zoom Pro license included with BAS.- For BAS subscribers only, access Zoom using this link: usanapartner.zoom.us
The Business Accelerator Suite is a monthly subscription. Add it to your Subscribe & Save order today (Item #824) to never miss out on any of these additional business-building benefits.
Frequently Asked Questions
Business Accelerator Suite
Q. Is BAS being discontinued?
A. No. BAS is being upgraded.
Q. Is BAS increasing in price?
A. No. BAS remains US $19.95 per month. The value is expanding with additional tools and functionality.
Q. What is included in the upgraded BAS?
- Expanded reporting
- Advanced filtering functionality
- AI-assisted messaging prompts
- Team Vaults
- Share-ready content tools
- Expanded personal landing sites
- Zoom Pro license
- Future AI-powered alerts and tasks
Q. Is there a “Free BAS”?
A. No. USANA Connect is free. BAS remains a paid subscription offering enhanced business tools.
Q. Why is Zoom Pro included?
A. Virtual communication remains essential for team building, customer education, and presentations. Including Zoom Pro aligns BAS with modern business needs.
Q. What features are included in BAS?
A. BAS includes:
- Keyboard Feature
- AI Messaging
- Vaults: User & Leader Generated Content Feature
- Site Builder – Unlimited number of landing pages (You can customize for specific interest, and access to other specific topic templates)
- Pulse (Future enhancements)
- Zoom Business
These features support speed, consistency, and structured follow-up.
Q. What is the Keyboard feature?
A. The Keyboard turns your phone’s native keyboard into a share-ready library. You can access approved content inside any messaging app without switching screens.
It works in:
- Text messages
- KakaoTalk
- Instagram DMs
- Messenger
To enable Keyboard:
- Go to: Settings > General > Keyboards
- Enable the USANA Keyboard
- Ensure permissions are granted
Q. What is AI Messaging?
A. AI Messaging helps users draft and refine content while sharing.
You can:
- Write messages manually
- Use templated messages
- Refresh AI-generated versions
- Use AI Composer to tailor tone and audience
AI is optional and intended to support faster, clearer communication.
Q. How does AI Composer work?
A. AI Composer allows you to:
- Apply context tags
- Select an audience type
- Adjust tone
- Regenerate multiple message versions
If results feel repetitive, adding more context improves variation. AI output is designed to be edited and personalized.
Q. Can I send to multiple people at once?
A. 1:1 sharing is designed for individual outreach. Each contact must receive their own tracked link to preserve engagement data. Bulk email tracking is supported from desktop for BAS users.
Q. What is Vault?
A. Vault allows Brand Partners to upload and share their own content. Team members must also have BAS to access shared Vault content.
Q. What is Unlimited Site Builder?
A. BAS allows multiple landing pages for product sharing, opportunity introductions, and lead capture.
Zoom
Q. What is Zoom Pro?
A. Zoom Pro is included with BAS. It provides unlimited meeting length, cloud recording, and host controls.
What is Zoom Workplace Business through BAS?
Zoom Workplace Business is included as part of the Business Accelerator Suite (BAS) subscription. It gives Brand Partners access to professional Zoom meeting capabilities for running team calls, customer presentations, and training sessions. With Zoom Workplace Business you can host longer meetings, invite more participants, and access advanced meeting tools that are not available in the free Zoom plan.
Why should I use Zoom WorkPlace Business instead of the free Zoom account?
The free version of Zoom works for basic meetings, but it has several limitations that can interrupt business conversations.
Free Zoom account features are limited. For example, meetings with more than two participants are limited to 40 minutes, host controls and meeting management tools are limited, and some collaboration and administrative features are not available.
Zoom Workplace Business removes these restrictions and allows you to run longer meetings, team calls, customer presentations, and training without interruption. For Brand Partners who regularly connect with customers or team members, Zoom Workplace Business provides a more reliable meeting experience.
When does Zoom WorkPlace Business become useful for my business?
Zoom WorkPlace Business is helpful when you start using Zoom regularly for:
- Team trainings or leadership calls
- Product presentations with customers
- Opportunity meetings with prospects
- Larger group meetings
The free version works for casual meetings, but most business use cases require longer sessions and better host controls.
Getting Started
Whose email should be on your USANA account?
Since BAS—including the Zoom Workplace Business feature it includes—is licensed to you individually, it’s best practice for every Brand Partner to have their own dedicated email on their USANA account, rather than sharing an upline’s or an employer’s email. This makes sure your BAS features, including your Zoom sign-in and meetings, belong to you alone. It also keeps your USANA business independent from any other organization you may be part of.
How do I log in to Zoom Workplace Business through BAS?
You can access your Zoom WorkPlace Business account in three ways.
Option 1: Access Zoom through USANA Connect.
Open the USANA Connect app, navigate to the Zoom access link, and select Launch Zoom. This will open Zoom and automatically sign you in through SSO.
Option 2: Access Zoom through your USANA Hub login to your USANA Hub.
Navigate to the Zoom link on the Hub side menu. Find it under “My Business” and “Prospecting.” Clicking it will redirect you to Zoom and authenticate you automatically through SSO—no separate password needed.
If you are accessing Zoom for the first time, you may be asked to activate your Zoom account before hosting or joining meetings.
Option 3: Log in directly through the Zoom SSO page.
Go to USANApartner.zoom.us, click Sign In, select Single Sign-On (SSO), enter USANApartner as the company domain, and log in using your primary USANA account email and Hub password.
If prompted for a company domain: USANApartner
Complete the SSO login process.
Do I need to create a new Zoom account?
No. Your Zoom account is automatically created based on your USANA Account primary email address when you purchase/subscribe to BAS—Zoom identifies and provisions accounts by email address. Simply log in using one of the three access options above. If you already have an existing personal Zoom account under that same email, see “Existing Zoom Account Migration” below for how to merge it with your new BAS account.
How soon can I access Zoom WorkPlace Business after purchasing BAS?
Your Zoom WorkPlace Business license activates within 24 hours of your BAS purchase. After you complete your purchase, your account information needs to sync through USANA’s backend system before Zoom can recognize your license—this process can take up to a full business day.
If you log in through USANApartner.zoom.us shortly after purchasing and your account still shows Basic, that is expected. Wait up to 24 hours, then log in again using SSO. If your account still shows Basic after 24 hours have passed, contact USANA Support. If you’re signing in during that first-24-hour window, you may notice group meetings capped at 40 minutes. That’s expected Basic-level behavior while the sync completes, not a sign that something is broken.
USANA is continually improving this process to make access immediate, and changes are coming soon.
Zoom Account Migration
TIP TO AVOID DOUBLE BILLING: If you have a personal Zoom subscription under a different email than your USANA account, you’ll need to cancel its auto-renewal yourself as soon as you activate your BAS Zoom license. USANA cannot cancel a personal Zoom subscription on your behalf. This is one of the most common billing mix-ups you can run into, so don’t skip this step, or you may end up paying for both subscriptions at once.
I already pay for a Zoom account. How do I transfer my account to the USANA BAS Zoom WorkPlace Business?
It depends on whether your existing paid account uses the same email address as your USANA Brand Partner account.
Option 1: Using your primary USANA address with Zoom BAS
Zoom only allows one account per email address. After you purchase/subscribe to BAS, USANA sets up your BAS Zoom account using the same email as your existing personal account—specifically, the primary email address you have on file with USANA. Zoom recognizes this the next time you sign in and walks you through combining the two accounts instead of creating a duplicate.
If you use that same email address across multiple accounts, make sure your USANA primary email is correct and up to date. This is the email Zoom uses to grant your BAS/Zoom access, so an incorrect or outdated primary email can prevent the right account from being recognized.
Specifically:
- At sign-in, Zoom shows an “Update Account Information” screen with two choices: Consolidate into Account (merge your personal account into your USANA-managed BAS account) or Update Email Address (keep your personal account as-is under a different email, freeing up your primary email for BAS).
- You can select Skip for This Time up to 3 times. On the 4th prompt, you’ll be required to join the account or create a new one—if you try to skip again after that, your account will lock.
- USANA can also send this consolidation email as a one-time batch to everyone in a domain who hasn’t consolidated yet, from the User Summary screen in the Zoom Admin Portal. This is sent to the whole group at once, not to one specific Brand Partner individually, and can only be done once every 24 hours.
Accepting Consolidate into Account merges your profile, contacts, and recordings into your USANA BAS account, along with a prorated refund (or credit, depending on your original plan) for your personal subscription. See what transfers and what doesn’t below.
When selecting an email address to use with your Zoom BAS, you have options:
Option A — Consolidate your account (recommended if you want to keep your data)
If you’d like to hold onto what you’ve already built in Zoom— your recordings, contacts, and settings—this is the option for you. When you first sign in, Zoom will show you a prompt asking if you’d like to consolidate your personal account into your new BAS account. Simply accept it, and everything gets merged over automatically.
If you’re not ready yet, you can choose Skip for This Time up to 3 times. On the 4th prompt, you’ll be required to join the account or create a new one. If you skip again after that, your account will lock, so don’t put it off for too long.
If you miss your window, just sign back in again; the prompt will reappear until you’ve used up your skips. Once the accounts are consolidated, you’ll also receive a prorated refund or credit for whatever remains on your personal subscription.
Option B — Change the email on your personal Zoom account (keeps both accounts separate and untouched)
If you’d rather not merge the two accounts, you can simply update your personal Zoom account to use a different email address instead—something like a secondary personal email. This frees up your primary email so it can be used for your new BAS account, while your personal account (along with everything in it) stays exactly as it is. Nothing changes there. This is the same result you’d get by choosing Update Email Address at the sign-in prompt mentioned earlier.
Tip — Want to use both accounts side by side?
That’s easy to do. In the Zoom desktop app, you can add both accounts and switch between them whenever you like. Just click your profile picture, select Add Account, and sign in to your BAS account via SSO. You can keep up to 5 accounts connected this way without ever having to log out.
Option C — Cancel your personal Zoom account (a fresh start, but your old data won’t come with you)
If you’d rather not bring anything over and are fine starting clean, you can cancel — or downgrade to free — your existing personal Zoom account. Once that’s closed, simply log in through USANA Connect, the Hub, or USANApartner.zoom.us via SSO, and your BAS license will activate automatically. Just keep in mind that this means your existing recordings and data won’t carry over, so this option really only makes sense if there’s nothing from your personal account you need to keep.
Option 2: Different email address
If your personal account uses a different email (e.g., @gmail.com), it will stay entirely separate from your USANA BAS account. You must manually cancel the auto-renewal on your personal account to avoid being double-billed (see the warning above). Recordings and meetings will not automatically transfer between accounts.
I currently use the free version of Zoom. How do I upgrade to Zoom WorkPlace Business through BAS?
- Go to Subscribe & Save and subscribe to Business Accelerator Suite (BAS).
- Complete your payment. Simply adding BAS to your cart or selecting it doesn’t activate anything on its own—your subscription only becomes active once payment has successfully gone through.
- Once payment is processed, allow up to 24 hours for your BAS features, including Zoom Workplace Business, to fully sync and become available.
- Log in via your Hub or USANA Connect, or via USANApartner.zoom.us.
Sign in using SSO with your Brand Partner primary email. If you had a free Zoom account on the same email, your account will be upgraded to Zoom Workplace Business once your BAS license is assigned — allow up to 24 hours after purchase for this to complete. If you’re still having trouble after that window, log out of Zoom completely and sign back in via SSO.
What data from my existing Zoom account will carry over when I join BAS?
It depends on whether your personal Zoom account uses the same email address as your USANA account, and what type of plan you had. Here is a breakdown of each situation.
I have a paid personal Zoom account and I’m joining BAS with the same email address. What transfers?
When you accept the invitation to join the USANA account using the same email address, your personal account is consolidated into the corporate account and almost all your data transfers automatically.
This applies only if you chose Consolidate into Account at the sign-in prompt— whether you did that yourself or USANA support triggered it for you (Option A). If you instead chose Update Email Address, or canceled your personal account, your BAS account starts fresh and no data carries over.
If you did consolidate, here is what transfers:
- Cloud Recordings—Transfer completely.
- Contacts/Address Book—Personal contacts will transfer.
- Chat History and Whiteboards—Chat history and whiteboards that you own carry over continuously.
- Zoom Docs, Clips, and Notes —These transfer automatically as part of your account identity.
- Scheduled and Recurring Meeting Links—Unique scheduled meeting IDs stay identical and remain active.
- Account Settings and Preferences—Most personal settings carry over, though USANA’s global admin policies may override any conflicting preferences.
One exception: Meetings using your Personal Meeting ID (PMI)—the one fixed meeting link tied to your account (rather than a link created for a specific scheduled meeting) won’t carry over. If you have any recurring meetings set up this way, switch them to a regular scheduled meeting with its own unique link before making the move, so those links keep working for you.
Does NOT transfer: Meeting polling data, attendance reports, registration data, scheduling privileges, previous meeting history, Marketplace app integrations, purchased add-on licenses.
Zoom will also automatically issue a prorated refund to your original payment method for any unused time remaining on your personal subscription.
I have a free Zoom account and I’m joining BAS with the same email address. What carries over?
The process is the same as a paid account. All your data—contacts, chats, whiteboards, notes, settings, and scheduled meetings—migrates over automatically since it is tied to the same email identity. Because free accounts do not include cloud recording, you will not have existing cloud recordings to bring over. However, you will gain cloud recording capabilities immediately when your BAS Zoom license activates.
My personal Zoom account uses a different email than my USANA login. Can I bring my data with me?
When accounts use different email addresses, Zoom treats them as completely separate accounts. Your USANA BAS account will start fresh, but you can manually move some assets over.
- Cloud Recordings—Download your recording files from your old account and store them locally or in a cloud drive such as OneDrive or Google Drive. You cannot upload video files directly back into the Zoom cloud library on your new account.
- Contacts / Address Book—Export your contacts as a CSV file from the old account and import them into the new one.
- Chat History, Whiteboards & Scheduled Meetings—These cannot be transferred to a different email address and will need to be recreated.
Remember to cancel auto-renewal on your personal account to avoid being billed twice.
If I change my email address in Hub, will it automatically be changed in Zoom?
Not automatically, at least not yet. USANA is working on automating this process so that when you update your email, it syncs smoothly to Zoom without any extra steps. Until that’s in place, please reach out to USANA Customer Support, and we’ll get your email updated for you.
My personal Zoom was free, and I used a different email. What are my options?
This follows the same process as the paid/different email scenario above. Your USANA BAS account starts fresh. You can export and re-import your contacts using a CSV file. Since free accounts do not include cloud recording, there are no media files to retrieve.
My old Zoom account was deactivated or deleted. Can I still recover my data?
This depends on whose account it was and who deactivated it:
- If your BAS Zoom account is canceled after canceling BAS: Your account isn’t deleted, just deactivated. If you re-subscribe to BAS, everything picks back up automatically (see “What happens to my Zoom Workplace Business account if I cancel BAS?” above). No separate reactivation request needed.
- If your old personal Zoom account was part of someone else’s organization: If a previous employer’s or team’s Zoom plan deactivated you, see “I was a user on someone else’s Zoom plan” below. That organization’s admin, not USANA, controls whether your data can be temporarily restored.
- If your own standalone personal Zoom account was deactivated or deleted (the account was not tied to any organization): Zoom does not allow USANA (or anyone else) to reactivate someone else’s personal account on their behalf. Once it’s deleted, that data is permanently gone and cannot be recovered by anyone, including Zoom.
- If you are no longer an active Brand Partner with USANA: Your BAS Zoom access is deactivated as part of that process, and any data removal follows USANA’s internal data retention policy rather than something you can request directly from Zoom. Once your data is removed under that policy, it cannot be recovered.
I was a user on someone else’s Zoom plan. How do I move over to the USANA BAS account?
If you were a standard user on another organization’s or team’s plan, that account’s data belongs to the organization’s admin, not to you directly.
You cannot merge directly from that account into USANA. Your current admin first needs to unlink you from their account, returning you to a standalone user. Once that is done, you can follow the same email process above (same email or different email) to join the USANA BAS account.
Keep in mind that the previous organization’s admin may restrict access to cloud recordings or chat logs from leaving their account due to compliance policies.
Using Zoom WorkPlace Business
What features are included with Zoom Business Plan?
Zoom Business Plan includes:
- Meetings
- Host up to 300 participants
- Unlimited meetings for up to 30 hours per meeting
- 10 GB of cloud recording storage (per user)
- Automated Captions
- Whiteboard
- Unlimited boards
- Chat
- Chats and channels for collaboration, file sharing, and more
- Calendar
- Calendar Client & Service
- Notes
- Create and share editable documents within Zoom
- Personal and collaborative notes with rich-text editing
- Clips Plus
- Easily record, edit, and share short-form videos
- Unlimited videos and advanced features
- Custom Avatars
- Create up to 3 lifelike digital avatars each month that replicate your appearance and voice for presentations and demos
- Use your avatar to deliver scripts up to 3 minutes long with AI features
- AI features
- Automatically summarizes meetings and generates action items after every call
- Answers in-meeting questions in real time (e.g., “Was my name mentioned?”) and posts meeting summaries in Team Chat
- Assistance with drafting messages and automating key tasks across the Zoom platform
- Video Management
- Group videos in channels (25 unique viewers)
- Zoom recordings, Clips, and uploads
- Canvas
- AI features for content generation and translations
- Unlimited number of shared Canvas docs with your team
- Access unlimited version history
- Tasks
- Leverage the power of AI features to identify and create tasks from your chats, emails, Canvas docs, whiteboards, and meeting summaries
- Easily sort, filter, group, and search to quickly access and gather context on your tasks
- Workflow Automation
- Organize AI features-generated meeting summaries in a Zoom Canvas doc and share it through Chat
- Ask AI features to summarize daily conversations from Chat into a dedicated channel or Zoom Canvas doc
- Zoom Hub
- Quickly find files across Zoom Canvas, recordings, Clips, Whiteboards, and more – all in one place
- Easily browse and retrieve meeting assets organized by meeting
- Kickstart your work with Zoom AI features by creating Zoom Canvas, data tables, Whiteboards, and Clips directly from Zoom Hub
- Scheduler
- Effortlessly share meeting slots for easy booking
- Works with Zoom Meetings, Zoom Mail and Calendar, Google and Microsoft 365
- Extras
- Single sign-on
- Custom meeting IDs
- Company branding, including USANA-branded virtual backgrounds
Can I use Zoom on mobile?
Yes. Download the Zoom app from the Apple App Store or Google Play Store. Sign in using SSO with your USANA primary email. You can host meetings, join meetings, share your screen, and manage participants from any device.
How many participants can I host?
Up to 300 participants per meeting. For larger events such as webinars, additional Zoom licenses or add-ons may be required.
Can my team members use my Zoom account?
No. Your Zoom account is licensed for one host at a time and should only be used by the account owner. Sharing login credentials may create meeting conflicts and can violate Zoom’s account policies. Team members who want to host meetings should have their own Zoom account.
Where are my recordings stored?
Local Recording—Saved directly to your computer, available immediately after the meeting ends. Go to Settings → Recording in the Zoom app to find the exact file path.
Cloud Recording (Recommended)—Stored in your Zoom account online and accessible anytime through the Zoom web portal. Cloud recording is strongly recommended because it allows your admin to help locate recordings if needed, and recordings can be shared easily with a link. Each user has 10 GB of cloud storage included.
Can I schedule Zoom meetings through the app?
Yes. You can schedule from the Zoom desktop app, mobile app, or web portal. When scheduling your meeting, you can set the date and time, generate a meeting link, enable waiting rooms or passcodes, and invite participants. You can then share the meeting link with your team or customers.
Does my plan include a smarter way to schedule meetings?
Yes. As a Zoom WorkPlace Business member through BAS, you have access to Zoom Scheduler. Instead of going back and forth trying to find a time that works, you simply share a single scheduling link with your prospect or customer. They click the link, choose a time that fits their schedule, and the meeting is automatically created and added to both of your calendars.
Zoom Scheduler syncs with your Zoom, Google, or Microsoft calendar so your availability is always up to date. This is especially useful when booking product presentations, follow-up calls, or customer onboarding sessions.
Zoom and USANA Connect
Does Zoom integrate with USANA Connect?
Zoom can be accessed directly from within the USANA Connect app or through Hub on desktop, making it easy for Brand Partners to move between tools while managing their business.
Inside USANA Connect (or Hub on desktop), there’s a quick link so you can easily access Zoom without searching for the app separately.
Brand Partners can:
- Launch Zoom meetings while working inside USANA Connect or Hub
- Return to USANA Connect or Hub after a meeting
- Manage sharing, contacts, and follow-up alongside Zoom conversations
Zoom meetings themselves are not tracked inside USANA Connect, but the two work together as part of your daily routine.
Example:
- Share product information through USANA Connect
- Host a conversation through Zoom
- Return to USANA Connect to follow up with contacts
AI Features
Does Zoom WorkPlace Business include AI features?
Yes. AI Companion is included in your BAS license and is on by default—no setup required.
What AI features are included?
- Meeting Summaries: Automatically generate a professional summary and list of next steps after your meeting ends. Can be sent to your email or Team Chat.
- Smart Recordings: Organizes cloud recordings into Smart Chapters by topic and highlights key moments so you can quickly review a 60-minute training in just a few minutes.
- AI-Powered Compose: Helps you draft professional messages in Team Chat by suggesting text based on the context of your conversation.
- Whiteboard Generation: Instantly generates ideas, stickies, tables, and mind maps on a Zoom Whiteboard from a simple prompt.
- Thread Summaries: Catches you up on long Team Chat discussions by summarizing key points you may have missed.
- In-Meeting Questions: Privately ask AI Companion questions during a live meeting (e.g., “Was my name mentioned?” or “Catch me up”) without interrupting the flow.
- Post-Meeting Team Chat Summary: After the meeting ends, AI Companion can post a summary in Zoom Team Chat so that anyone who missed the meeting can get caught up.
Billing & BAS Subscription
Is Zoom WorkPlace Business included in BAS?
Yes. It is included as part of the BAS subscription. You do not need to purchase Zoom separately while BAS is active.
What happens to my Zoom WorkPlace Business account if I cancel BAS?
Your Zoom account itself remains intact—your settings and preferences are preserved. However, your BAS Zoom license will be deactivated, which means you will no longer be able to log in through the USANA SSO. You will also lose access to cloud recordings made during your BAS tenure unless you download them before your subscription ends, as well as AI Companion features and the 300-participant capacity.
If you re-subscribe to BAS under the same account, everything picks up exactly where you left off.
What if I want a free personal Zoom account after canceling BAS?
Because your primary USANA email remains tied to the USANA Zoom system when deactivated, you would need to use a different email address to create a separate personal free account.
Troubleshooting
Has it been less than 24 hours since you purchased BAS or changed your email address? If so, that alone can explain a Basic-looking account or a login issue—give it up to 24 hours to sync before trying the steps below.
My SSO login to Zoom is not working. What should I do?
Try the following steps: Log in through USANA Connect or the Hub desktop rather than going directly to USANApartner.zoom.us. Confirm that you are using your primary Brand Partner email. Clear your browser cache or try a different browser. Log out of Zoom completely and log in again. If the issue continues, contact USANA Support.
I activated Zoom WorkPlace Business, but my account still shows “Basic”.
If you purchased or subscribed to BAS recently, allow up to 24 hours for your license to sync—seeing “Basic” during that window is expected. If it’s been more than 24 hours and you’re still seeing “Basic,” log out of Zoom completely, log back in through the BAS access link (Hub/USANA Connect), and confirm you’re using your Brand Partner email. If it still shows “Basic” after that, contact USANA Support.
My meetings are limited to 40 minutes.
Confirm your BAS subscription is active, log in using SSO through BAS, and verify your Zoom account shows “Licensed.” If it still shows Basic, contact support.
My audio isn’t working.
Click the up arrow (not the mute button) next to the microphone icon and verify the correct audio device is selected. Run a Mic Test from the same menu. As a backup during a live meeting, select Switch to Phone Audio—you will receive a PIN to call in from your phone and stay in the meeting.
My video isn’t showing.
Click the up arrow next to the camera icon, check that the correct camera is selected, and go to Settings → Video to test it. Ensure the camera is not being used by another application.
I can’t see someone’s screen share.
Look for tabs at the top of the meeting window. If multiple people are sharing their screen, each share appears as a separate tab—click the correct one to switch to it.
I recorded it locally but couldn’t find my file.
Go to Settings → Recording in the Zoom app—the file path where local recordings are saved is listed there. Cloud recording is recommended to avoid this issue.
Support
Who do I contact if I need help with Zoom WorkPlace Business?
Contact USANA Customer Support. They can assist with BAS subscription verification, Zoom activation issues, and login troubleshooting.
Last modified: August 17, 2026
