How Often Online Services Updated

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Updates occur at 1AM, 6AM, 1PM, & 6PM Mountain Standard Time (MST).

New Associates will show up within 5 minutes of being signed up. New volume from an order should also show up within 5 minutes. Any other changes should show within 6 hours of the change.

Add or Edit Phone Numbers on Account

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Phone number additions or edits can be done through the Profile Manager online through The Hub:

  • Log on to The Hub
  • Click on the “My Account” icon
  • Click on “Profile Manager”
  • Click on “Add/Edit Phone Numbers”

Business Accelerator Suite

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As a USANA Brand Partner, you have the basic tools you need to effectively share both USANA products and the USANA business opportunity with others. These free tools and resources include:

  • Personal USANA.com website—send friends and family to USANA Shop and receive credit for any sales. Update your website and learn more under My Account. 
  • Share Lists—customize a list of products, create a unique URL to share with family or friends, and receive credit for any sales resulting from each link. Learn more under My Business>Tools. 
  • USANA App for Android and iPhone—a unique customer management tool to make sharing USANA from your phone simple and easy.
  • Hub App for Android and iPhone—access your back office, USANA tools, and information from anywhere.
  • Share USANA Media Center—USANA-branded social media shareables, PowerPoints, videos, and more to download and share on your own social media accounts or via email. Access it under My Business.
  • Free Business Reports—As a USANA Brand Partner, you have access to a variety of free reports that help you monitor and grow your business. These include tools like the Pacesetter Report, Preferred Customer Report, Volume Report, and more. Access them under My Business>Business Reports.

If you’re ready to take your business to the next level, a subscription to our Business Accelerator Suite offers these additional benefits:

  • Two Additional Personal USANA.com Websites—create unique subdomains, add different stories, feature different favorite products, and customize each website to meet different customer needs and demographics. Purchasing Business Accelerator Suite will give you access to an additional field under My Account>My Website Settings to add and manage your three total websites and their unique settings.
  • More than 30 Additional Business Reports—including reports that detail who on your team is close to earning a check, who is close to earning a new title, who may be at risk for leaving your organization, and more.
  • Enhanced Report Functionality—add additional columns of information, rearrange columns, filter data, and export data.
  • Email Select Groups of Team Members and Customers Directly from Reports—easily follow up with the right individuals at the right time to keep your business running smoothly.
  • USANA Branded Email Address—add credibility and legitimacy to your business correspondence with a branded email from reports that can also be used to conduct other USANA-related business. The system will permanently delete all emails older than six months.

The Business Accelerator Suite is a monthly subscription. Add Item #824 to your Auto Order today to never miss these additional business-building benefits.

Can Not Access Free Trial Period of the Business Accelerator Suite

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In the event that you cannot access the free trial period of the Business Accelerator Suite, please check the following:

  • That you are still within your trial period included with the purchase of the Welcome Kit or initial order product pack.
  • That your Auto Order points have not dropped below the minimum 100 PSV.
  • That you have not delayed your Auto Order (i.e., skipped a cycle or postponed your next release date beyond four weeks of your last Auto Order).
  • That the payment for your most recent Auto Order wasn’t declined.
  • That you have not returned any portion of your initial order product pack or Brand Partner Welcome Kit.
  • That no negative volume has rolled up from your account (due to returns or adjustments).

Please feel free to e-mail CustomerService@USANAinc.com or call 1-888-950-9595 Customer Service if you need help checking any of the above items.

*Please note, if your Auto Order points drop below 100 PSV your trial access will be lost with the next system update. Once your Auto Order points increase to meet the 100 point minimum, your access will be restored with the following system update.

It can take up to 24 hours after purchase or qualification to be granted access to Business Accelerator Suite.

USANA Mobile Hub App

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Access to certain tools and information is essential to help you manage your USANA business when you are out and about. The USANA Mobile Hub app has you covered. It connects you to everything you expect from The Hub, while on the go.

Features

Dashboard

  • An updated, modern view gives you better visibility into your volume, commissions, pacesetter and contest progress.

Enrollment Link Generator:

  • Quickly and easily send new team members to enrollment with a personalized link.

Landing Page

  • View your current rank, estimated weekly CVP, and important upcoming dates directly from the app’s landing page. This includes renewal dates, PaceSetter and Leadership Bonus dates, and Auto Order processing.

Quick Access to Tools

  • Reach important tools like your personal website, Auto Order management, training, notification and account settings, and more, all at the click of a button.

Path to Success:

  • See how much you’re earning each week with a new module and receive suggestions on who to contact to add more volume and earn more commissions. Use it to reach your goals and earn the success you deserve.

Widgets

  • Widgets are the first thing you see when you open the app, presenting at-a-glance metrics for your business.

Business Reports

  • Offers easy access to the Four Week Cycle graph as well as a new graph for Volume history.

Notifications

  • Be alerted to business-critical items such as order processing or someone joining your team—no matter where you are. The Hub can even push instant notifications to your phone, depending on your settings.

Team Manager

  • This mobile version of USANA’s powerful reporting engine, Team Manager, lets you take the tools you need where you need them. Create saved reports and access them from anywhere with one touch. Create contact lists and communicate with your team using the Share USANA Media Center.

Mobile Tree View

  • Viewing your entire downline on a small screen isn’t always useful as your team starts to grow, so we’ve created a smaller version. Access three levels of your organization at a time, and search or scroll quickly to the part of your team you want to see. You can also tap anywhere in your team to see additional details.

Shopping

  • This feature links to the new, mobile-friendly shopping experience.

Auto Order Management

  • Link to the USANA Shop to manage your Auto Order.

You can download the USANA Mobile Hub app through the Apple App Store or Google Play.

*Please note that an active subscription to the Business Accelerator Suite is needed for full app functionality.

Viewing Volumes Through Team Manager

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Associates may check their volumes through Team Manager, if they have subscribed to the Business Accelerator Suite, by clicking on “Volume Report.” Select the current or past commission weeks and view your volumes.

Viewing Team Above Information

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USANA does have the Upline Leader/Placement Report under the “Business Reports” under the “My Business” heading on The Hub. This report will show the first Team Above leader for the Business Center. It can also tell you which of your Business Centers an individual is placed under.

Unfortunately, you are only able to view information that would specifically affect your independent business, such as your Team Below Associates and the Group Sales Volume points that are being generated. Because your Team Above does not directly affect your independent business, you are unable to view all of your direct Team Above information.

Viewing New Associates

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Associates can view the number of new Associates they have either personally sponsored or that are in their team through Team Manager.

  • Log on to The Hub
  • Click on “My Business”
  • Select “Team Manager” from the “Business Reports” heading
  • Locate the “Sponsorship” report
  • Customize your report criteria under the “Display Options” heading
    • Adjusting the “Between Date” may increase or decrease the size of the report

View My Points Online

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Any Associate can check their volume on The Hub:

  • Click on “My Business”
  •  Select “Team Manager” under the “Business Reports” heading

You can also check your volume any time on Team Manager if you have Business Accelerator Suite (Item #824) on your Auto Order.

To view a detailed listing of volumes, you can utilize the Sponsorship Report. Make sure you change the dates to include everyone’s sponsored downline since the day you enrolled and then add the following columns: PV Amount, Volume Left, and Volume Right. You will be able to see where the points were generated for the week.

My Top Earners Report

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Associates can view the top Associates in their team below through Team Manager.

  • Log on to The Hub
  • Click on “My Business”
  • Select “Team Manager” from the “Business Reports” heading
  • Locate the “My Top Earners” report under “All Reports”
  • Customize your report criteria using the drop-down menus and filters