Auto Order

An Auto Order is an automatic, computer-generated, weekend-processed order of products conveniently delivered to your home or available for pickup from one of USANA’s will call centers.

Auto Order is entirely voluntary. You can cancel or change your Auto Order any time. You may also change your Auto Order online.

The benefits of the Auto Order program are numerous.

In addition to allowing you to place a customized product order and have it delivered automatically to your door, Auto Order helps ensure the success of your business by providing you a 10 percent savings and makes it more convenient to achieve your monthly Personal Sales Volume (PSV).

Enjoy convenience and consistency by signing up for Auto Order—you’ll never need to worry about receiving your regular supply of products.

All products are conveniently delivered directly to your home, and your checking account or credit card is automatically charged to make payment quick and easy.

Your Auto Order is processed on the Sunday of your cycle week and is available to you later in the week.

Payment can be arranged by credit or debit card or by establishing an electronic funds transfer (EFT) from your bank account.

You can make changes to your Auto Order online or by calling customer service.

Placing Online Orders

Associates

  • Log on to the Hub from your personal website
  • Click on “Shop All Products” under the “Shop & Orders” menu on The Hub

Preferred Customers

  • Click “Login”
  • Enter PC number and password in the customer log in box
  • Click on “Shop All Products” under the “Shop & Orders” menu on The Hub

Retail Customers

Specifying Volume Placement for Online Ordering

  • After requesting all desired products, click “Check Out.”
  • Once you reach the check out screen, follow the check-out process until you reach the “Review and Confirm Your Order” page.
  • On the confirmation page, there will be a section called “Business Center” at the top.
  • Select the corresponding Business Center and side, and then click “Finish Order.”

Note: You will not be able to select a Business Center and/or side if you do not have enough Personal Sales Volume, i.e., 100 or 200 Personal Sales Volume points.

Online Order Changes

Unfortunately, once an order is completed online, changes can only be made by contacting customer service for assistance. There is limited time to make any changes–a maximum of 30 minutes since completion. After 30 minutes, absolutely no changes can be made to the order.

Online Account Security

USANA uses a Secure Socket Layer (SSL) encryption on secure pages (those that require credit card or personal information to be entered). The easiest way to see that the page is protected by SSL is that the URL of the page rather than beginning with just http:// as most all pages do, it begins with https:// which indicates the page is protected using SSL encryption.

Default Volume and Enrollment Placement

To set up or change the placement for retail orders and enrollments, you must change the default placement in the Hub:

  • Log on to The Hub
  • Click on “My Account” icon at the top right-hand side of the of the page
  • Select “Profile Manager”
  • Select “Modify Placement” under the “Business Settings” heading
  • Select appropriate Business Center for Brand Partners
  • Select “Random,” “Right,” or “Left”
  • Select appropriate Business Center for Preferred and Retail Customers
  • Select “Random,” “Right,” or “Left”
  • Click on “Update” to save

Add/Edit Credit Card Information Online

Adding your credit card online for purchasing can be done in one of two ways:

  1. Through the shopping cart:
    • Place an order
    • Follow instruction until the payment option screen.
    • Click the drop-down box for account on file. All the credit cards you have on file should be listed.
  2. Through the My Account link on The Hub:
    •  Log on to The Hub
    • Click on the “My Account” icon
    • Click on “Profile Manager”
    • Click on “Payments & Payouts”
    • Click on “Manage Auto Order Payments”

Changing an Address for an Online Order

To ship an order to a different address when shopping online, once you have finished shopping:
  • Click “Checkout.”
  • On the checkout page next to Delivery Method, click the “Edit” button.
  • Select a saved address or select “Create New Address
  • Enter the new address, including the name and phone number of the person the order is shipping to.
  • Next, click “Save Address.”
  • Select the shipping method you desire. 
  • Click “Next” when complete and continue to follow the on-screen directions to complete the order.

Change Shipping Method to Will Call Online

To change the shipping method on an online order:
  • Click “Check Out.”
  • Select the will call location.
  • Click “Next”
  • Click “Finish Order.”

Washington B&O Tax

USANA assumes the responsibility for collection and remittance of the Washington Wholesaling and Retailing B&O taxes on behalf of Brand Partners on the sale of product in the state. However, Brand Partners are responsible for the B&O tax on their commissions. A Brand Partner is required to register for B&O tax with the state if their gross income from all business activities results in a B&O tax obligation that exceeds the small business tax credit and pay the B&O tax on the excess income. Not considering other income sources, a Brand Partner must register for and pay B&O tax on commissions that exceed $128,000 during a calendar year. USANA is not responsible for the B&O tax on the commissions for Brand Partners.

This information does not constitute tax advice and should not be relied upon as such. Please consult your tax advisor for information regarding your specific situation.