Locate ID Number on Packslip
The ID or Customer Number is located on the top, right-hand side of a packslip, approximately six lines down.
Four Week Rolling Calendar
You may locate the 4-Week Rolling Calendar on The Hub:
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Go to “My Business”
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Under the “Tools” heading, click on “Forms” and then select “Rolling Calendar.”
You can also find a quick link to Forms on the main landing page of The Hub under the rotating stories.
The calendar has instructions to help you track the date of your Auto Order and information on how to remain eligible to earn commissions.
Commission History Online
View your Commission History online through The Hub’s Check Stub Reprint report. You can print a copy of your weekly check stubs or view a chronological list of your commission earnings. Keep in mind your weekly check stubs may not show all of your income because if USANA issues a contest prize, you are not paid a commission for it. If you receive a contest prize, an adjustment that accounts for its value will show on the Earnings Reconciliation Statement. which you can also find on The Hub under “My Account” and “Tax Information.”
Online Enrollment Confirmation E-mail
The confirmation e-mail that new Associates and Preferred Customers get contains the following information:
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New Customer ID number
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Online password
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List of purchased items (including product ID, description, and quantity)
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Prices (for individual items and a grand total with shipping and tax breakdown)
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Instructions on how to log onto www.usana.com using their ID and password
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How to contact customer service
Online Enrollment Application Printing
When you sign up using Online Enrollment you are able to print out a completed application form once the enrollment process is complete. However, if you are already an Associate with USANA, it is not possible to print this completed form. You can print a blank Associate Application from The Hub, but it will not be automatically populated with your information.
Online Enrollment
There are three ways you can enroll new Associates or Preferred Customers online:
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From The Hub, click the icon for Enroll; or
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From your USANA personal webpage, your new Associate or Preferred Customer can select the link “Enroll Now”; or
- You can share a Direct Enrollment Link from The Hub or Customer Connect App
Unfortunately, there is not currently a place to practice placing enrollments online.
Adding or Editing an E-mail Address for Updates
Adding or changing your e-mail address for the Daily Updates can be done through The Hub:
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Log on to The Hub
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Click on the “My Account” icon
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Select “Profile Manager”
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Click on “Add/Edit E-mail Addresses”
How-To Change Password Online
To change your password online, follow these steps:
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Log on to The Hub
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Select “My Account” icon at the top right-hand side of the screen
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Click “Profile Manager”
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Select “Change Password”
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Enter current password
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Enter new password
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Verify new password
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Click “Submit”
Changing E-mail Settings
At USANA, we like to keep you in the loop by sending you e-mails. But we want to make sure you’re only getting the e-mails you want. That’s why we’ve created a handy way to customize your preferences online for the e-mails you receive.
To customize your e-mail subscriptions:
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Log onto The Hub
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Click on “My Account”
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Select “Profile Manager”
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Select the “Manage E-mail Subscriptions” link
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Click the boxes to subscribe (or unsubscribe) from the e-mails of your choice
And there are a variety of e-mails to choose from.
Automated E-mail: Triggered by activity on your account. For example, if you purchase a USANA product, you’ll receive an e-mail confirming your purchase.
Essentials of Health: Subscribe to this weekly e-mail and stay up-to-date on the latest scientific studies concerning antioxidants and nutritional supplementation. The Essentials of Health e-mail is delivered on Wednesdays.
Welcome to USANA Campaign: This program helps you get started on your USANA journey. You’ll receive a series of eight informative emails over your first two weeks as an Associate. Topics include how to set up your USANA business, the quality of USANA’s products, business-building basics, the USANA compensation plan, personal development, available tools and resources, and the power of the USANA lifestyle.
Urgent Announcements: These e-mails get the word out NOW about time-sensitive product or business information, major corporate or media announcements, weekly and quarterly recognition lists, and other timely items of interest. These e-mails are sent as needed and are the best way for you to get up-to-the-minute news from USANA.
Weekly eNewsletter: Get the latest information on contests, events, Web conferences, business-building tips, recognition, sales tools, products updates, corporate news, and any other USANA highlights for the week. Look for the weekly newsletter to hit your inbox on Tuesdays.
Preferred Customers Only: If you are a USANA Preferred Customer and don’t want to be left out of USANA’s product specials and hot deals, then make sure to sign up for these e-mails that are written specifically for you. (Associates, encourage your PCs to subscribe today!)
Although we REALLY don’t recommend it, if you don’t want any e-mails from USANA rolling into your inbox, follow the same steps:
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Log onto The Hub
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Click on “My Account”
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Select the “Manage E-mail Subscriptions” link
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Click the “Opt-out” box to unsubscribe from all USANA e-mails
Please note that it may take up to a week for the subscribe, unsubscribe, or opt-out changes to take effect.
Online Account Changes
The Hub offers an area where Brand Partners can change or correct their personal information. There are several options available. Begin by accessing the “My Account” link 
at the top of the Hub and then selecting “Profile Manager.”
- Account Settings
- Change Password
- Add/Edit Preferred Name
- Add/Edit E-mail Addresses
- Manage E-mail Subscriptions
- Add/Edit Phone Numbers
- Manage SMS Subscription
- Addresses
- Business Settings
- Modify Placement
- Modify Commission Statements
- Manage Payment Methods
- Manage EFT Accounts
