Attaching Documents to my Email Messages in USANA Email
To attach a file to your e-mail message in USANA Email:
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Click on “Attach”
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Locate the file(s) using “My Computer”
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Double click on the file(s) or click on “Open”
Team Manager Report Contacts in the Media Center
When you create and save a report in Team Manager, it will show the group of people from the saved report as a contact group in the Media Center. Saved reports pull in fresh data all the time, and is updated automatically.
Using Team Manager to Create Mailing Lists for USANA Email
Unfortunately, we do not have a mailing list option for reports created through Team Manager. However, if an Associate creates and saves a report in Team Manager, it will show the group of people from the saved report as a contact group in Share USANA Media Center. The saved reports pull in fresh data all the time and is updated automatically.
Add non-USANA Email Accounts to your USANA Email
Manage your USANA.com account and other email accounts all in the same place by adding an external account. For example, you can add external, non-USANA email accounts to your USANA email account.
Adding non-USANA email accounts to your USANA email account:
- Log into USANA.com with your email address and password.
- Click the Preferences
- On the left of your screen, select Accounts.
- Click Add External Account to open the External Account Settings.
- Add the email address for your external account and give it a name.
- Select the Account Type, pull your mail server by either POP3* or IMAP**, and supply the username, password, server name, port, and encryption.
*POP3 allows you to download the messages into the same inbox but will not preserve folder structure. It does not synchronize with the server, so changes, such as deletions, can be made.
**IMAP preserves folder structure but shows the account in a separate inbox. It synchronizes with the server allowing you to see the version on the server and make changes, including deletions.
Note: We STRONGLY recommend using IMAP only.
- Optional: set a custom Reply-to email address and a customized signature.
- Save the settings to complete adding your external account.
For further information or assistance, please contact customer service at CustomerService@USANAinc.com.
Using the USANA Email with a Smart Phone
USANA email can be utilized with most smartphones if they allow for POP3 or IMAP settings.
Using a POP3 setting simply makes a copy of the mailbox everywhere it is accessed but does not synchronize with the server so that changes, such as deletions, cannot be made.
Using an IMAP setting will synchronize with the server and allow you to see the version on the server, and allow you to make changes, including deletions.
Set up your email using these steps:
- For Apple products such as iPhones, iPads, and MacBooks, you will navigate to Settings, Accounts (Passwords & Accounts on iPhone and iPad/Internet Accounts on MacBook), and click on Add New Account.
- For Android or PC products, you will navigate to your preferred email application, go to Settings for that application, and go to Add new Account.
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User name is Your_Associate_Number@usana.com
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Do not use the address with your alias
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Bad Example: JohnDoe@usana.com
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Good Example: 12345@usana.com
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Password will be the same as The Hub password
- Server/Host Name is mail.usana.com
- Select Incoming and Outgoing mail, both. This allows you to receive and send mail.
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Ensure that SSL is off
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Email Time Zones
To change the time zone for your email account:
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Log on to your email account from The Hub
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Select “My Account” icon
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Click on Email
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Click on “Preferences”
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Under “Time Zone and Language” locate “Time Zone”
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Click on the dropdown box
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Select time zone
- Save changes
Your USANA Email Address
By default, your USANA email address is yourAssociateIDnumber@usana.com (example 123456@usana.com). This is a permanent email address; however, you can set up or change an alias to use a name that you prefer through the “Change Alias” link to the left of the screen under “Zimlets” box.
bounce@usana.com
The bounce@usana.com feature in Zimbra webmail may be desirable if you plan to send an e-mail to a large group and do not wish to be notified of any undeliverable messages. If you choose to use the bounce option, any mail that can’t be delivered will be dropped into the bounce bucket rather than come back to you as undeliverable.
You can configure this through Webmail Preferences.
Signed Application Required
USANA requires that all Associates sign and acknowledge the Associate Agreement (which consists of the Associate Application, USANA Terms & Policies, and Compensation Plan).
The Associate Agreement allows applicants to conduct business as a USANA Independent Associate. New enrollments have 30 days to agree to the Associate Agreement, either by signing the Associate Application in paper form, or enrolling electronically and e-signing the Agreement. After 30 days, Associates that have not signed the Agreement will have their account put on hold and/or possibly terminated.
Signed Agreements can be accepted through the following means:
Email: CustomerService@usanainc.com
Fax: 1-800- 289-8081
Mail: 3838 W Parkway Blvd., Salt Lake City, UT 84120
Please refer to USANA Terms & Policies 4, 7, and 53.
Receipts for Fees
Receipts can be printed through the My Account section on The Hub. Select My Orders, select the timeframe of Order Placed In, click “More Order Details,: then scroll down to the bottom and select “Packing Slip.” From here, you’ll be able to print your receipt.
