Sales Volume can only be placed where it was initially generated. If sales volume was placed incorrectly by mistake, it can be moved to the correct placement only within the same week that it was generated.
In order to change placement of an order placed online, you will have to contact USANA’s Customer Service either by phone or e-mail.
CVP refers to Commission Volume Points or Commission Points. As you generate sales volume in your Team, commissions are awarded in CVP which is then converted to an Associate’s local currency. For example, if an Associate generated 500 group sales volume points on both the left and right side of his/her Business Center one (BC1) and otherwise remained qualified to earn commissions, they would earn 100 CVP. If they were a US Associate, the 100 CVP would be converted to a $100 USD, or to the local currency if the Associate was from another country.
Once an account is on hold for any reason no placements can be made as a sponsor. Once the account is clear and active you can resume normal placements.
E-wallet (an electronic service) is a convenient, flexible solution to make your commission easily accessible, giving you more options and more control over your money.
To access more information about e-wallet, signup, or access your e-wallet account :
To transfer money:
To pay for USANA Auto Orders:
Go to the Auto Order Payments page via The Hub and add e-wallet as a payment method. You can also contact USANA to request to use e-wallet as the preferred method of payment for Auto Orders. Please remember you must have sufficient funds in your account to use this option. Your e-wallet account cannot have a negative balance.
To pay for USANA products:
How do I check the balance or statements in my e-wallet account?
I am trying to transfer money, but the system won’t let me. What’s wrong?
Your e-wallet account cannot have a negative balance. Please check your balance to be sure you have enough money available to transfer. USANA customer service representatives can also view your e-wallet transaction history.
What if I forget my e-wallet password?
You can change your password using the link on the e-wallet login page. Our customer service team can also reset your e-wallet password. Contact us, and a customer service representative will verify your identity for security purposes and initiate a password reset. An e-mail with additional instructions will be sent to the e-mail address entered in your e-wallet account.
How do I change my email address in e-wallet?
It is easy to update your e-wallet information.
USANA customer service can also update the e-mail address for your e-wallet account. A customer service representative will verify your identity for security purposes before making any changes to your account.
How do I change my e-wallet password?
From your e-wallet account:
USANA’s customer service team can also reset your e-wallet password. Contact USANA, and a customer service representative will verify your identity for security purposes and initiate a password reset.
If I decide not to use e-wallet anymore, can I switch back to direct deposit?
Yes. Contact USANA and request your direct deposit account be set as “Auto Deposit.” Your next earned commission will be sent to your direct deposit account on file. If you do not have a direct deposit account set up with USANA, you will need to open one before you can receive commissions. Your e-wallet account will remain open until you close it or until the balance falls below the minimum requirement.
Is e-wallet secure?
Yes. USANA and Lightstorm are committed to keeping your information safe. During registration, you will be prompted to create and confirm a password and three security questions. The answers to these questions will be required to access your account or to change or reset your password.
Why am I being asked to deactivate my account?
Your e-wallet account must maintain a minimum balance to cover the monthly activity fee and transfer fees (see E-Wallet Fees for more information). If your account balance falls below this threshold, the system will prompt you to deactivate the account. If you wish to deactivate your account, follow the prompts and confirm the request. If the balance of the account is greater than fees that are due, you will be prompted to cash out the remaining balance before continuing. If the balance of the account is less than the fees that are due, the account will be reduced to a zero balance and deactivated.
What do the e-wallet fees pay for?
E-wallet is administered by a third-party service provider called Lightstorm. E-wallet fees cover administrative costs for this service.
Can I add non-USANA funds to my e-wallet account?
No. USANA e-wallet accounts do not allow for deposits from elsewhere.
How do I close my e-wallet account?
To close your e-wallet account, it must have a zero balance. Transfer your money out of e-wallet to another account, then e-mail helpdesk@lightstormglobal.com to tell them you’d like to close your account. Your message should include your USANA ID, the e-mail address associated with your e-wallet account, and your first and last name.
I have more questions. How do I contact customer service?
You may contact a customer service representative by e-mailing CustomerService@USANAinc.com or calling 1-888-950-9595.
| Description | Amount (CAD) | |
| One-time set up* | $0.65 | |
| Monthly maintenance fee** | $0.50 | |
| Transfer money out of the e-wallet account** | $0.65 (per transaction) | |
| Purchase Auto Orders or USANA product | No Charge | |
| Cancellation fee | No Charge | |
| * The fee is automatically deducted from your first e-wallet commission. ** Applicable if there is activity in the account. |
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USANA uses a third-party service provider, Lightstorm, to administer e-wallet. All fees go to Lightstorm for their services.
Once an Additional Business Center has been placed it may not normally be moved. However, USANA reserves the right to allow placement changes for Additional Business Centers provided that the Business Center has had no activity (group or personal sales volume) within the last six months. Any such request must be approved by the USANA Ethics and Education Department. The Associate must be active, and there must be at least ten (10) active Associates (BC1) between the new placement and the Associate’s next Business Center in the team above. There is also a $20.00* US placement change fee if approved.
When submitting the written request, please use the Additional Business Center placement form found online, which asks for the Business Center to be moved, the new placement, the product order that will generate the 200 Personal Sales Volume points needed to active this Business Center in its new position, and the form of payment you will be using to pay the Additional Business Center placement change fee. Any possible accumulated rollover points from the old Additional Business Center placement, will not be moved.
Item# 802, Additional Business Center Placement Change Fee $20.00* USD.
*Prices are subject to change.
Stop payments are done four weeks after the check date, or five weeks after the commission is earned. The reissue of a stop payment takes approximately two to four weeks from the date a request is made. Stop payment fees are $15.00 USD*.
USANA commission checks will expire 90 days from date of issue.
Mail expired checks to:*
USANA Health Sciences Inc.
Attention: Cash Management
3838 W. Parkway Blvd.
Salt Lake City, Utah 84120
*If an Associate returns a check to USANA due to expiration or other reasons, no fee is charged. If we have to stop a check with the bank, there is a fee. (USANA will wait the time needed before reissuing the check.)
Update: USANA will stop sending paper checks on December 1st, 2023. Individuals will need to set up Direct Deposit.
The best way to estimate what your possible commissions will be is to use the Team Manager that comes with the Business Accelerator Suite (#824). Using Team Manager, you can monitor your Group Sales Volume and Rollover Volume and estimate your possible commissions from those totals.
For detailed information on calculating commissions, please view the USANA Compensation plan. It can be found on The Hub under the Training tab.
Remember that to generate commissions an Associate must be Active and must meet the requirements outlined in USANA’s Compensation Plan and USANA’s Terms and Policies.
