Auto Order Release Date

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The release date on an Auto Order can be set or changed at any time for Preferred Customers and Associates. Associates should be aware of the possible volume loss if trying to stay qualified to earn commissions and the Auto Order date is pushed back, as the required amount of PSV (Personal Sales Volume) generated for the account to remain qualified may not be reached.

The release date on an Auto Order can be set or changed in one of four ways:

Online:

  • Log on to The Hub
  • Click on the “Shop & Orders” selection
  • Select “My Auto Order”
  • Make appropriate changes
  • Click “Save Changes”

Please note that online Auto Order changes must be completed before midnight MST/MDT the Friday before the Auto Order is scheduled to process.

Phone

To make changes to your Auto Order by phone, contact customer service at 1-888-950-9595. Change requests must be received and completed before 7:00 p.m. MST/MDT the Friday before the Auto Order is scheduled to process.

Fax

To make changes to your Auto Order by fax, you may complete the “Product Order / Auto Order Form,” available in the Forms section of The Hub under the “My Business” section and then “Tools” heading, and fax it to 1-800-289-8081. We ask that the fax be received no later than the Tuesday prior to the Auto Order processing to ensure that the changes are received and completed before 7:00 p.m. MST/MDT the Friday before the Auto Order is scheduled to process.

E-mail

To make changes to your Auto Order by e-mail, send an e-mail to CustomerService@usanainc.com from the e-mail address listed on your account file with USANA. We ask that the email be received no later than the Tuesday prior to the Auto Order processing to ensure that the changes are received and completed before 7:00 p.m. MST/MDT the Friday before the Auto Order is scheduled to process.

Please note that at 12:00 a.m. MST/MDT on Saturdays, USANA begins running the previous week’s commission reports. Once completed, USANA then begins running the Auto Orders for the current commission week and any system updates that need to be completed over the weekend. With this, the system is taken offline for Auto Order changes to ensure that there are no processing errors due to changes being made at the time of processing. The timeframe varies depending on the amount of time taken to run the other reports, thus USANA has stated that all Auto Order changes must be received and completed before the close of the commission week prior to the Auto Order processing to be sure the changes have gone through and have been accepted. Due to the high amount of Auto Orders that process each week, USANA cannot allow any changes once an Auto Order has processed. At this point, you would need to return or exchange any items you do not want.

Auto Order Changes

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Auto Order changes can be made in several ways:

Online

Two different options make it quick and convenient to change your Auto Order online. The first option allows you to select from a full range of products—excellent for new customers or those less familiar with USANA products. The second option allows you to type in a product name, description, or item number—simple for customers familiar with USANA and the Auto Order program. Try both options to see which you prefer. The steps are outlined below:

Option 1: Through USANA Shop—select from a full list of USANA products.  

  • Log on to The Hub
  • Click “Shop & Orders”
  • Select “Shop Products” under the Shop heading
  • Click on any product category
  • In the navigation menu on the left, under the Shop by Category section, select “All”
  • Choose how you want to view the product—in a grid view or as a list
  • Add products to your Auto Order. (A banner will appear to show each product has been added.)
  • Under My Profile (located at the top of your screen), use the drop-down menu to select “Manage Auto Order.” This screen allows you to remove items you no longer want and verify details of your order, including your order processing date, delivery address, and more
  • Click “Save Changes”

Option 2: Through Auto Order Manager—type in the product description, name, or item number

  • Log on to The Hub
  • Click “Shop & Orders”
  • Select “Manage My Auto Order” under the Auto Order heading
  • Click on “Change Auto Order”
  • Make appropriate changes
  • Click “Save Changes”

Please note that online Auto Order changes must be completed prior to midnight MST/MDT the Friday before the Auto Order is scheduled to process.

Phone
To make changes to your Auto Order by phone, contact customer service at 801-954-7200. Changes must be received and completed prior to 7:00 p.m. MST/MDT the Friday before the Auto Order is scheduled to process.

Fax
To make changes to your Auto Order by fax, you may complete the “Product Order / Auto Order Form” and fax it to 1-800-289-8081. We ask that the fax be received no later than the Tuesday prior to the Auto Order processing to ensure that the changes are received and completed prior to 7:00 p.m. MST/MDT the Friday before the Auto Order is scheduled to process.

E-mail
To make changes to your Auto Order by e-mail, send an e-mail to CustomerService@usanainc.com from the e-mail address listed on your account with USANA. We ask that the email be received the Tuesday prior to the Auto Order processing to ensure that the changes are received and completed prior to 7:00 p.m. MST/MDT the Friday before the Auto Order is scheduled to process.

Mail
To make changes to your Auto Order by mail, you may complete the “Product Order / Auto Order Form” and mail it in to

USANA
3838 W. Parkway Blvd
Salt Lake City, UT
84120

We ask that the form be received no later than Tuesday prior to the Auto Order processing to ensure that the changes are received and completed prior to 7:00 p.m. MST/MDT the Friday before the Auto Order is scheduled to process.

Please note that at 12:00 a.m. MST/MDT on Saturdays, USANA begins running the previous week’s commission reports. Once completed, USANA then begins running the Auto Orders for the current commission week and any system updates that need to be completed over the weekend. With this, the system is taken offline for Auto Order changes to ensure that there are no processing errors due to changes being made at the time of processing. The timeframe varies depending on the amount of time taken to run the other reports, thus USANA has stated that all Auto Order changes must be received and completed before the close of the commission week prior to the Auto Order processing to be sure the changes have gone through and have been accepted. Due to the volume of Auto Orders that process each week, USANA cannot allow any changes once an Auto Order has processed. At this point you would need to return or exchange any items you do not want.

Auto Order Cancellations

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Cancellations to an existing Auto Order may be made by phone or in writing by the account holder.

Phone

To cancel your Auto Order by phone, contact customer service at 888-950-9595. The cancellation request must be received and completed before 7:00 p.m. MST/MDT the Friday before the Auto Order is scheduled to process.

Mail

To cancel your Auto Order by mail, mail a signed letter of cancellation to:

USANA
3838 West Parkway Boulevard
Salt Lake City, UT 84120

We ask that the signed letter be mailed and received no later than Tuesday prior to the Auto Order processing to ensure the changes are received and completed before 7:00 p.m. MST/MDT the Friday before the Auto Order is scheduled to process.

Fax

To cancel your Auto Order by fax, you may fax a signed letter of cancellation to customer service at 1-800-289-8081. We ask that the fax be received no later than Tuesday prior to the Auto Order processing to ensure that the changes are received and completed before 7:00 p.m. MST/MDT the Friday before the Auto Order is scheduled to process.

E-mail

To cancel your Auto Order by e-mail, send an e-mail to CustomerService@USANAinc.com from the e-mail address listed on your account file with USANA. We ask that the e-mail be received the Tuesday prior to the Auto Order processing to ensure that the changes are received and completed before 7:00 p.m. MST/MDT the Friday before the Auto Order is scheduled to process.

 

Will Call Procedures for Non Pick-up Orders

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USANA’s Salt Lake Will Call center will hold orders for a maximum of 10 days from the order date prior to shipping the order out for non pick-up.

Please note that there will be shipping charges which will vary by product weight for non picked-up orders when shipped out.

When Credit Card Will Be Charged for Auto Order

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Auto Order authorizations are run on the weekend of the cycle you are in. They will be charged on the Saturday or Sunday of that commission period.

Remove Products from Auto Order

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To make changes to your Auto Order, click “Edit”. Remove items by clicking the red X next to the product. To add to your order, enter the product name or the item number to the “Add Products” field. Please note that an Auto Order must include at least one item in order to save.  When you’ve finished making changes, click “Save Auto Order” button at the bottom of the page.

Reasons for a 28 Day Auto Order Cycle and Not a Monthly Cycle

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Many of USANA’s products are designed around a four-week consumption time period. This means that customers (Associates, Preferred Customers, and Retail Customers) consuming USANA products as recommended on the label will use up their products in 28-(twenty-eight) days. If Associates or Preferred Customers so choose, they may set up an Auto Order program that will process every 28 days. This way new product will arrive as the consumer is in need.

For Associates, one part of being qualified to earn *commissions is generating at least 100/200 Personal Sales Volume points every four week rolling cycle (28 days). In an effort to make ordering product easier, USANA has established the Auto Order/Auto Order program that also processes every four-week rolling cycle (28-days).

*Commission checks are based on the group sales volume generated on the left and right of your Business Center. To qualify to earn commissions an Associate must generate at least 100 Personal Sales Volume (PSV) every four-week rolling period after initially activating one or three Business Centers. An Associate must also meet the Sales Requirements as outlined in section 5.1 of USANA Policy and adhere to all other policies.

Online Process for an Alternating Auto Order

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To change your Auto Order from a 4-week cycle to an alternating cycle, please do the following:

  • Log on to The Hub
  • Click “Shop & Orders”
  • Click “Manage My Auto Order”
  • Click “Edit”
  • Locate the “Cycle” and “Next processing date” options
  • Select an A or B cycle (depending on which cycle you are on. For example, if you are on cycle 1, you will select 1A)
  • Click “Save Changes”
  • Click “Create Alternating Auto Order”
  • Choose the opposite cycle (as in example above, select 1B)
  • Add products to your Auto Order
  • Click “Save”
  • The screen should now show “Auto Order A” and “Auto Order B”

Next Auto Order Release Date on Packslip

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The date of the next release will show at the bottom of an Auto Order packslip along with the Auto Order number and cycle.

More Than One Auto Order Per Month

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You can have as many Auto Orders process in a 4-week rolling period as you would like. These can all be managed through the online services, however the online services will limit you to two being set up online. If you would like more set up, then you would need to contact customer service.

Please keep in mind that Auto Order process as PSV (Personal Sales Volume) only and do not count towards GSV (Group Sales Volume) towards commissions.