USANA verifies the last 4 digits on a credit card number before processing an order primarily as a means to protect our customers from fraudulent charges.
We also need to verify which form of payment they want to use if there is more than one form of payment on the account.
Orders or Auto Orders in pending status cannot be viewed online.
USANA will ship to a US military or Diplomatic address.
Military mail is handled by the Military Postal Service Agency through Military Post Offices (MPOs).
MPOs operated or supported by the Army or Air Force use the city abbreviation of APO (Army Post Office or Air Force Post Office) while Navy, Marine Corps, and the Coast Guard use FPO (Fleet Post Office). DPO stands for Diplomatic addresses.
State codes have been assigned depending on the geographic location of the military mail recipient and also the carrier route used for sorting the mail. They are:
If the military address is an FPO or APO address, there is no tax. However, if the address is to a stateside military base, there could be a tax based on the tax laws for that state.
All packages are sent out using USPS and the estimated time of a Priority Mail delivery can be anywhere from 10-20 days. However, transit times will vary depending on the operational conditions and the unit of the addressee.
The Automatic Clearing House (ACH) system used in the United States for direct deposits only works for U.S. domicile bank accounts. The U.S. ACH system for Electronic Fund Transfers (EFT) extends only to the U.S. borders. This means that even if someone opens an account with U.S. dollars in a bank in Canada, he or she still can not receive a deposit from USANA. To receive USD direct deposits, Associates must have an account located in the U.S.
The United States and the rest of the world are linked to a global payment system, more commonly known as a wire payment. This network is different than the ACH network used in the U.S. And is much more expensive.
If we can deposit an Associate’s funds into a local bank account here in the U.S., and if they have access to the account in another country, then they would have access to the funds deposited by USANA. If they have to set up a U.S. account in that country, however, then no, the deposit would not work.
On occasion, Associates need to make changes to their Auto Order due to travel outside of their home market for a period of time. In this event, please contact customer service for further information and assistance on your Auto Order options.
Product exchanges are most often completed at the request of the Associate or Preferred Customer. Therefore, the Associate or Preferred Customer is responsible for shipping charges incurred by the decision to return or exchange products. This includes returning the products to USANA and any shipping costs needed to fulfill the product exchange request.
If the Associate returns product from a Retail Customer, he/she must:
Please see “Return Policy” in the Terms & Policies to learn about USANA’s Satisfaction Guarantee.
Associates are required to pay an annual business renewal fee in order to maintain an open distributorship.
USANA will send an e-mail to those who have a renewal fee coming due 30 days prior to the renewal fee date.
On the anniversary date of the Associate’s application, USANA will automatically charge the fee to the Associate’s credit card or checking account on file. Associates without a credit card or checking account must renew by phone or mail. The annual renewal fee will:
Associates have 30 days to pay the annual renewal fee. If unpaid after 30 days, the account may be placed on hold.
If your renewal fee is past due, you cannot place an order or enroll new prospects. If your renewal fee is not past due, you can place a will-call order and pay for the renewal at the warehouse when picking up your order.
If no orders have been placed for at least one year, you may submit a written request to have the renewal fee refunded and to cancel the distributorship—contact customer service with this request.
Transferring the account to another country does not affect the timing of renewal.
In order to register for an EFT or AutoPay with a savings account, you would need to send a copy of a withdraw slip or something on bank letter head stating the ACH (routing number) and exact account number along with the auto pay forms. Please note that the ACH (routing number) is a 9 digit routing number in the US, 8 if in Canada.
You can view and print copies of previous packing slips online on The Hub:
You may also contact USANA customer service with what packslips you would like re-printed. This will cost $1 USD per packslip.
